Refund Policy

This Refund Policy supplements the CineDZ Master Refund Policy.

Overview

Crew.CineDZ offers free and premium features for film crew professionals. This policy covers refunds for premium subscriptions and featured listings.

1. Free Services

The following services are completely free:

Creating and maintaining a basic crew profile
Browsing production opportunities
Applying to crew calls
Basic messaging with productions

2. Premium Subscriptions

2.1 Refundable Scenarios

Cancellation within 7 days of purchase (monthly plans)
Cancellation within 14 days of purchase (annual plans)
Technical issues preventing access to premium features
Billing errors or duplicate charges

2.2 Non-Refundable Scenarios

Cancellation after the refund window
Significant usage of premium features before cancellation
Account suspension due to terms violation
Dissatisfaction with job/production results (not guaranteed)

3. Featured Profile Listings

Refundable if listing not published due to technical error
Refundable if cancelled before going live
Non-refundable once published (even partially)
No refund for lack of production interest (not guaranteed)

4. How to Request a Refund

Go to Dashboard → Settings → Billing
Click "Request Refund" on the relevant purchase
Or email billing@cinedz.com
Include your account email and transaction ID

Response Time: We respond within 3-5 business days.

5. Refund Processing

SATIM (CIB/Edahabia): Refund to original card within 7-14 business days
CineDZ Credits: Option to receive as platform credits (instant)

6. Important Notice

No Job Guarantees: Premium features increase visibility but do not guarantee production bookings or job offers. Success depends on your experience, skills, and market demand.

7. Contact Information

EURL ECHO VISION FILMS

45, Route d'Aflou, Sougueur, Tiaret 14200, Algeria

Billing: billing@cinedz.com

Phone: +213 790 56 18 54